Planning for Success throughout Phases of Housing Stability

[serialposts] Part Nine: Planning for Success throughout Phases of Housing Stability My pal (and Founding Partner of OrgCode), Dr. John Whitesell, has reinforced in me over the past dozen years the usefulness of the Sigmoid Curve to represent change, growth and development within people and organizations. He has also ingrained in me the ability to chunk the S-Curve into three main phases: Formative; Normative; and, Integrative. While appreciating that everyone experiences housing support services somewhat differently, John and I meticulously went about trying to typologize various client characteristics in program phases relative to the S-Curve. Upon review of a whack of case files, interviews with staff in some highly successful housing programs, interviews with dozens of clients, mining of various data sets and reflecting on my own experience in creating and leading a rather successful housing program, we arrived at the following broad-stroke phases as experienced by the client, and […] Read more »

Prioritizing Who Gets Served Next Matters – The Service Prioritization Decision Assistance Tool (SPDAT)

When I led the largest Housing First program in North America, one of the things that bothered me was that we had no defensible way to prioritize who we served next. We dabbled with different instruments and had some stellar research thanks to folks like Toby Druce – but couldn’t quite put our finger on exactly how to prioritize who got served next and why. At least not in a defensible, reliable, consistent and valid way. Sure, there are some awesome instruments out there like the Vulnerability Index used by Common Ground and now the 100k Homes Campaign (and we are big fans of both); the Camberwell Assessment of Needs; the Outcome Star; the Denver Acuity Scale. But none of these were a perfect fit for the type of Housing First program that I was leading or other Housing First programs that I was familiar with. One of the first […] Read more »