Research and evaluation are vital parts of service provision. Without evaluation, it is impossible to know if your efforts are yielding results, or where to make improvements. When taking on new initiative, research is essential to ensure success. Research and evaluation is a learning process. Fortunately, our team is made up data analysis experts and methodology nerds who choose to do this sort of thing for a living. We have built performance measurement frameworks, conducted program and organizational evaluations, and designed data collections systems for social service providers. We use a multi-level approach that synthesizes data analysis, document review, and key informant interviews. We never lose sight of the fact that evaluation is a structured and scientific process that must be undertaken with the highest level of rigour and credibility.
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