Transitions Suck

We don’t resist change. We resist transitions. Change is exciting. There is the possibility of something new. There is the possibility to fix something that is not working. There is the possibility to make improvements. The reality is that when most people or organizations are presented with the possibility of change there is uninformed optimism. Then, as they start to change, they experience informed pessimism. Why? Is it because change is hard? Is it because they think they were lead to a place because of lies, spin or misinformation? Here are some thoughts for you to consider: You tried to change people. People cannot be forced or coerced to change – over the long term. They cannot be bribed or bargained with to change – over the long term. If change is going to last and have benefits, people can only choose to change. That comes from facts, appealing to […] Read more »

A Beggar SHOULD Be a Chooser

Beggars can’t be choosers. Bullshit. So the saying goes, if someone is in need, they should not have a choice in what they receive. This is firmly rooted in the DNA of most charitable giving. In this approach there is a moral righteousness: I, as the charitable giver, have decided to make my money/resources/time/knowledge/networks available to you, and you should just be grateful that I did so…those in need should be seen, but not heard. Burman, in his great (albeit remarkably dry) book Poverty’s Bonds teaches us that lasting social change starts not with charitable giving or bureaucratic responding, but rather by conducting a needs assessment in order to align services and resources to needs. It is about empowering the person that has a need to have a direct say, in their own words, and on their own terms. Why would we want to do this? The recovery literature shows that people […] Read more »

Random Notes of Encouragement

I was asked to write this blog by one of the recipients of a random note of encouragement. So I am, at her request. Thanks, A., for encouraging me to share with others simple things that can be done to help other people be awesome.    In October 2015 I took one of the bigger leaps in my consulting life, pulling off a huge success in the OrgCode Leadership Academy in Ending Homelessness. I could no longer justify the “what if” excuses of not trying to pull it off. With the help and encouragement of people like Zach and Amanda it not only happened, it worked. 200 people showed up. At the end of the final session on the last day, there were loads of people lined up to take photos, share a high five or hug, or offer me some words of gratitude. It was awesome. But the best […] Read more »

Never Ever Write a Blog About Tent Cities – Unless You Are Ready to be Hated

A couple weeks ago I wrote a blog about how to respond to a Tent City. As has been customary in my career, it was provocative and got people talking. I thought that was a good thing. If you want to read the blog again or scan through the comments (mostly negative) about my ideas, you can click here. Because one of the reasons I write a blog every week is to keep the conversation about issues going, I think it is great when people engage – positively or negatively. When I die, I hope I’m as big as Elvis so they make a giant bust of my head When I die, I hope that nobody believes me so the tabloids say that I’m not dead Plaid Daddys What I did not expect was people thinking I had no place to exist anymore. Some have suggested through direct contact that […] Read more »

Change Sucks – Which is Why Support Must Come From a Place of Compassion and Empathy

Change sucks. Unless someone else is changing. And unless that change that the other person is making aligns to how you want them to change. Yet here we are in the “change business”. You spend most of your days being a change agent. When people are motivated and interested, that is awesome. Most change in life happens when people are self-aware and self-guided. You probably do that in your own life. Think of something like the day you realized you needed to eat more vegetables, and sure enough from then on (and to this day) go out of your way to make sure you eat a good amount of vegetables. Sometimes change comes about because people are self-aware, but do not have the ability to be self-guided – or at least acknowledge that they will likely do better if they have the support of someone else. Again, let us focus […] Read more »

Tent City: How to Respond Effectively

I cut my teeth in this industry responding to a very large tent city. Since that time I have been actively involved in resolving about a dozen of them, and every year that I have been consulting I have had to respond to various scales of smaller encampments that have not yet hit a threshold of what one might call a City. Consider them more of Tent Hamlets or Tent Villages. In all of my work – across all scales of people living in an organized or semi-organized manner outdoors – I have come to realize that some things work remarkably well and some things do not.   Let us start from the beginning with what not to do:   Do not legalize them or make them a possible solution regardless of what you may think of your local lack of affordable housing or current capacity of shelters. Tent cities […] Read more »

Crazy Shit Volume 1 2016

The crazy shit blogs were amongst the most popular and most requested in 2015, so by popular demand, I continue to share the weird and wonderful that I experience in my pursuit of ending homelessness.   “Do you wear the same t-shirt every day?” No. I just happen to have a lot of black v-neck t-shirts. But thanks for thinking my wardrobe is the most important subject to talk about in our training on harm reduction.   “How do you get new money to fund the programs that will work while still funding and keeping the programs that don’t work happy? HUD seems to be asking us to do the impossible!” Short answer, you don’t. HUD doesn’t ask you to keep people happy. HUD doesn’t say you have to find money for new programs while continuing to fund and support programs that suck. Maybe a little reallocation is in your future. […] Read more »

Incentive vs Coercion

When is an incentive just an incentive, and when does that nice thing you offered become coercion…even if it was not intended in that way? You do a survey of people that are experiencing homelessness or maybe a PiT Count where you offer a gift card or granola bar – is that incentive to participate or a veiled (and unintentional) coercive strategy to increase participation rates? You do street outreach and offer a sandwich, socks and coffee to people – is that incentive to engage with you or a coercive strategy to get people to speak with you? You offer a program that provides mental health counselling and offer a bus pass for program participants to get to their appointment – is that incentive to attend more appointments or a form of coercion to get people to address their mental health issues? I could go on. Not only are these […] Read more »

“My clients don’t deserve my bad day.”

A few years back I was interviewing someone who did intakes every single day. I wanted to know what made him tick. And I also wanted to know how he was able to remain so calm and focused as I observed him doing SPDAT assessments. “My clients don’t deserve my bad day,” said Jeff in a soft-spoken voice staring down at some papers. He said many other insightful thing too. But this one stood out for me. And I have held it dearly since he uttered those words. I believe that hurt people hurt others. I believe that those in helping professions see and hear the sort of stuff that would make others cringe or feel weary. I believe that vicarious trauma can be real. And I also believe that if we don’t do a check up from the neck up from time to time, mental health can suffer. But […] Read more »

A Hand Full of Excuses, and a Gut Full of Pain

I have been expanding my unscientific information gathering in my travels. Seems just about everywhere I go I need not travel far from my hotel before finding one or more person experiencing homelessness and living outside. Later that day or the next when in a speaking engagement, I will ask housing programs and shelter staff why they think that is, and I can summarize those into five categories: It is the failure of the person. If they would change to conform to the program expectation or try harder, they could be off the street and into a program or housing. The problem is one of compliance. It is the complexities of presenting issues within the person. Their program or housing, it seems, has been designed for people with lesser needs. Serving these individuals would negatively impact their success rates, which would also sour their landlord relationships, and potentially put their […] Read more »

A Weed is a Flower Trying to Figure It’s Shit Out

Once upon a time an opinion emerged, held true by the majority: if something grew easily and spread rapidly it must be bad (weeds); if something was harder to grow and required more TLC to succeed it must be good (luscious lawn or precious flowering plants). We are amazed by the resiliency of the weed. It keeps coming back. It is stubborn. It wants to ensure survival to the point that it seems to fight against most things thrown at it that try to kill it. The case against the weed is that it takes up the space of what would be preferred. It is deemed intrusive. It is thought of as ugly. And even while little kids pick weeds to place in a bouquet for their mother, we soon program them that weeds have no value. A more suitable clutch of flowers would be roses or daffodils or chrysanthemums. […] Read more »

But Today I am Going to be Awesome

Work pressures. Am I going to make deadlines? Are the people I work with happy? Am I enough to the people that count on me? Does anything I do really make a difference? Am I busy, or am I effective? Am I contributing enough money to the needs of my family? Am I missing life events because of the demands of work? Have I created one meaningful thing or process to contribute? Is there one idea that is truly mine that I have unleashed to the world? Will passion ever trump the days when I feel disconnected and worthless? Am I able to mask my insecurities? Why do I deflect compliments as if they are hollow platitudes? Am I moving towards the end of my career – years away – as if on a conveyor belt in a factory assembly line, just seeing each day or situation the same as […] Read more »